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Disputes & support cases
Let teams and AI agents work disputes, complaints, and support escalations from one case bundle. Evidence is auto-assembled across your systems; submissions go through the PSP or dispute partner you trust.
Forest is where your team and your agents work each customer-facing case end to end. Evidence is assembled, drafts are written, decisions are made, audit follows the customer.
Intake from every channel
Cases land from your PSP webhook, support tool, partner-bank email, or shared inbox. Each becomes a case with the customer, the reason code, and the deadline attached.
Evidence auto-assembled
Customer record, transaction history, comms history, fraud signals, and KYC documents are pulled into the case bundle from your operational systems.
Agentic drafts on routine cases
Your agents draft the response for routine reason codes, cite the source records, and route ambiguous cases to a human reviewer.
Human review with full context
Cases that need judgement land on a reviewer with the bundle pre-assembled. Notes, escalations, and approvals are recorded on the case in real time.
Submission via your channel
Send the response through Stripe, Adyen, Checkout.com, Mastercard Ethoca, Visa Resolve Online, or your dispute partner. Submission is logged with the case.
Outcome tracking and audit
Win, loss, and partial outcomes are recorded against the case. Trends inform future workflow rules. The audit trail is record-level.
Built for resolution at scale
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A complete view per case
Customer, transaction, comms, fraud signals, KYC, and prior cases live on the same bundle. Reviewers stop hunting across tools.
Agents and humans on the same case
Your agents handle the routine reason codes; your team handles the judgement calls. Both work from the same view, with permissions and audit on every step.
Submit through your channel
PSPs, networks, and dispute partners fully connected, ready to tap from your workflows. Adding a new partner is a configuration change.
Vendor agnostic
Frequently asked questions
You still have question ?
Book a conversation with a forest expert
How do I configure a dispute or support workflow in Forest?
Each case type is a workflow you design: intake source, evidence rules, agent triage, human review, submission. Routing and approvals are set per step. Your team and your agents work cases through it from one workspace.
Which PSPs and dispute partners can I connect?
Common connections include Stripe, Adyen, Checkout.com, PayPal Braintree, Mastercard Ethoca, Visa Resolve Online, and dispute partners such as Justt, Chargeback Gurus, and Sift.
Can my agents handle disputes on their own?
Within the rules you configure. For routine reason codes with strong evidence, an agent can prepare and submit the response, with the audit trail intact. Anything outside the rules routes to a human reviewer.
How is evidence assembled across our systems?
Forest reads customer, order or service, communications, fraud signals, and KYC data from your operational systems into the case bundle when the dispute lands. Connectors are configured once per system.
How do you ensure customer data never leaves our environment?
The Forest backend runs inside your infrastructure, alongside your databases. Customer data travels to a provider only at the point where its service is called, and the response is logged back to the case. Data stays in your systems of record.
