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Fintech

Five questions fintech ops teams ask before letting agents run regulated processes

Every ops leader we met this month wants agents on their regulated processes, and asked the same five questions before committing. Here are the answers, and the six steps from back office to agent-ready.

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Fintech

AMLA's new AML/CFT framework: the operational impacts

AMLA has sent three draft RTS to the Commission. Written with Lyncas, this guide maps what changes and the AML/CFT procedures to rewrite before 10 July 2027.

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Feature

Forest

Regulated processes need rules and a replay button. Here's why and how we built Forest Workflows.

One process per case, whatever mix of systems, AI and people works it. Every decision reviewable after the fact. The engineering choices behind Forest Workflows.

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Integration

Fintech

Jumio turns identity into a live signal, Forest acts the moment it changes

Jumio Watch re-evaluates identity long after onboarding. Forest Workflows turn each risk change into a re-verification, a restriction or a reviewed case, on one audit trail.

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Fintech

Use Case

Chargeback Handling: The Seven Steps, and Who Decides Each One

A disputed card transaction arrives with a reason code and a network deadline. Here are the seven steps ops teams run, and which of them a person has to own.

0 min read

Agentic Ops

Your SOP needs an ontology before an AI agent can run it

An AI agent cannot run your SOP as written. Define each action once, with a meaning and a contract, so your team, your apps and your AI agents all execute the same thing.

0 min read

LEVEL UP YOUR OPS GAME

Every action traced, for every human, AI agent, BPO, LLM, and workflow.

LEVEL UP YOUR OPS GAME

Every action traced, for every human, AI agent, BPO, LLM, and workflow.

LEVEL UP YOUR OPS GAME

Every action traced, for every human, AI agent, BPO, LLM, and workflow.

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