{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What can AI do in a Forest workflow?","acceptedAnswer":{"@type":"Answer","text":"Make a decision and pick a branch, draft guidance text, suggest field values, pick the action to trigger, and call tools through MCP connectors. Each is a step type in the workflow editor."}},{"@type":"Question","name":"Which actions can AI suggest or run?","acceptedAnswer":{"@type":"Answer","text":"Any Forest Action the operator has permission to trigger. Suggestions are scoped to the operator's role and to the workflow the case belongs to."}},{"@type":"Question","name":"Can AI run a step without anyone confirming?","acceptedAnswer":{"@type":"Answer","text":"Yes, when you set it to. Each step's completion can be manual or automatic, and Trigger Action steps can execute automatically. Actions with a form still need an operator to fill it in."}},{"@type":"Question","name":"How do we stop AI from calling a sensitive tool?","acceptedAnswer":{"@type":"Answer","text":"Restrict the Tools field on the MCP task. AI can only call the tools listed there, so leave out anything that sends an email or deletes a record."}},{"@type":"Question","name":"What model does Forest use?","acceptedAnswer":{"@type":"Answer","text":"Forest's AI server by default, with nothing to configure. The model is configurable: point Forest Runtime to your own provider, such as Claude or GPT, and the call and response are logged."}},{"@type":"Question","name":"What data goes to the model?","acceptedAnswer":{"@type":"Answer","text":"AI steps and MCP tasks send prompt content, which can include record data, to the LLM provider and to the tools they call. Everything else stays in your Forest back-end, in your infrastructure."}},{"@type":"Question","name":"Is the suggestion audited?","acceptedAnswer":{"@type":"Answer","text":"Yes. The suggestion, the operator's response (accept, edit, override, ignore), and the final action are all recorded against the case."}},{"@type":"Question","name":"How do you ensure customer data never leaves our environment?","acceptedAnswer":{"@type":"Answer","text":"The Forest back-end runs inside your infrastructure, alongside your databases. Customer data travels to a provider only at the point where its service is called, and the response is logged back to the case. Data stays in your systems of record."}}]}