Backoffice overhaul

Replace your legacy backoffice. One process at a time.

Replace your legacy backoffice. One process at a time.

Replace your legacy backoffice. One process at a time.

With Forest, move the processes your team runs off the legacy backoffice one at a time. The data stays where it is; only the team's workspace changes.

Replace a legacy backoffice without freezing the team.

Replace a legacy backoffice without freezing the team.

Forest is where your team and your AI agents migrate from a legacy backoffice process by process. Forest's templates and the team's expertise scaffold each one; your people move over when each process is ready.

Generated on your existing data

Forest reads from your databases, SaaS apps, and APIs as datasources. The workspace generates on top of what you already store. No data migration, no schema lift.

Migrate process by process

Start with the highest-pain process on Forest. Move the team to it. Retire that part of the legacy tool. Move to the next. Each cutover is contained.

Permissions and approvals from day one

Roles, approval chains, and escalation rules configure per process. Your team and your AI agents follow the governance you defined, no role-by-role recreation in code.

Agentic coverage the legacy never had

Your AI agents pick up routine cases as each process goes live. Human reviewers stay on the calls that need judgement. Coverage expands as the migration progresses.

Audit and history stay intact

Forest records every action on the new process at the record level. Legacy history stays accessible through the datasource connection; recent actions land in Forest's audit trail.

Retire the legacy tool, not the team

As each process lands on Forest, the corresponding part of the legacy backoffice decommissions. Engineering frees up; the team keeps working without retraining from scratch.

Built for a successful migration

Forest expertise plus governance from day one, to bring sanity and speed to scaling ops teams.

Forest expertise plus governance from day one, to bring sanity and speed to scaling ops teams.

Expertise and method from the Forest team

The Forest team has run this migration with dozens of fintech ops teams. They bring a method, templates, and the experience to call the right cutover sequence for your stack.

Governance, by design

Roles, permissions, approvals, and escalation rules apply to your team and your AI agents from the first process. One audit trail covers every action.

Your stack, connected as configured

Postgres, MongoDB, Salesforce, HubSpot, Stripe, and your other systems fully connected as datasources and MCP connectors, ready to power the processes you migrate.

Being no-code, setting up inboxes and workspaces is huge. As we grow, engineering time is the most scarce thing.

Mark Rummel

VP Customer Experience

Being no-code, setting up inboxes and workspaces is huge. As we grow, engineering time is the most scarce thing.

Mark Rummel

VP Customer Experience

Being no-code, setting up inboxes and workspaces is huge. As we grow, engineering time is the most scarce thing.

Mark Rummel

VP Customer Experience

Plug into your stack

Built for the systems you already run.

Built for the systems you already run.

Frequently asked questions

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Do I need to migrate data to use Forest?

No. Forest generates the workspace on top of your existing data. It reads from your databases, SaaS apps, and APIs as datasources. Your data stays where it is.

How does the Forest team support the migration?

The Forest team brings a migration method (process discovery, template fit, cutover plan), templates for the common fintech processes, and the experience to call the right sequence for your stack. Most teams ship the first process within weeks.

Can my AI agents work the new processes from day one?

Yes. AI agents fit in two ways. They can connect to Forest's MCP server to read operational data and trigger actions in your workflows. Or Forest workflows can call AI agents through MCP tasks for routine drafting and triage. Either way, permissions and audit apply.

How is Forest different from Retool or an in-house backoffice?

Forest is purpose-built for regulated operational work. Permissions, approvals, audit, multi-tenant support, and AI agent governance are part of the platform, not custom engineering. The workspace generates on top of your data.

What happens to the legacy backoffice during the migration?

The legacy backoffice stays in place until each process moves off it. Forest reads from the same datasources, so both can coexist for a time. When a process is fully on Forest, the corresponding part of the legacy tool decommissions.

How do you ensure customer data never leaves our environment?

The Forest backend runs inside your infrastructure, alongside your databases. Customer data travels to a provider only at the point where its service is called, and the response is logged back to the case. Data stays in your systems of record.

Backoffice overhaul

LEVEL UP YOUR OPS GAME

One control plane. Every action traced - human, agent, BPO, LLM, workflow.

Backoffice overhaul

LEVEL UP YOUR OPS GAME

One control plane. Every action traced - human, agent, BPO, LLM, workflow.

Backoffice overhaul

LEVEL UP YOUR OPS GAME

One control plane. Every action traced - human, agent, BPO, LLM, workflow.

The ops orchestration layer for fintechs.

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