{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Does Forest need direct access to our production database?","acceptedAnswer":{"@type":"Answer","text":"No. The Forest agent runs in your infrastructure and can connect to your database, to your ORM models, or to your own API through a custom data source. Your records stay on your side: Forest's activity logs keep the user, the record ID and the timestamp, not the record's content."}},{"@type":"Question","name":"Do we need to model our processes in BPMN?","acceptedAnswer":{"@type":"Answer","text":"No. Process owners build workflows in the Forest UI, step by step: guidance, data checks, decisions, approvals, AI-assisted steps and MCP tasks. Developers code the actions those steps call, once."}},{"@type":"Question","name":"Who runs Forest day to day, ops or tech?","acceptedAnswer":{"@type":"Answer","text":"The ops team. Operators, team leads and process owners work the cases, run the workflows, handle the inboxes and approve. Your tech team connects the data sources, codes the actions and sets up the roles, then steps in only when a new capability is needed."}},{"@type":"Question","name":"We already run Camunda for back-end orchestration. Do we have to replace it?","acceptedAnswer":{"@type":"Answer","text":"No. You can start with the operational part, where people review, approve and escalate. A Camunda process can start a Forest workflow through a signed webhook, and a Forest workflow can start a Camunda process from a smart action or an MCP step."}},{"@type":"Question","name":"Can our AI agents act in Forest?","acceptedAnswer":{"@type":"Answer","text":"Yes. Any agent that speaks MCP can connect to the Forest MCP server. It works on your business records and actions with the permissions of the Forest user it signs in as, and its operations are logged like a human's."}},{"@type":"Question","name":"Can our team use Forest outside the Forest UI?","acceptedAnswer":{"@type":"Answer","text":"Yes. The Forest Gateway exposes your data, actions and workflows through an MCP service for AI agents and an API for other tools. Forest ships a Zendesk app and an n8n node built on it, and every call keeps the user's permissions and lands in the activity log."}},{"@type":"Question","name":"Which languages and data sources does Forest support?","acceptedAnswer":{"@type":"Answer","text":"Forest agents run on Node.js and Ruby. They connect to SQL databases, MongoDB and custom APIs, and you can combine several data sources in one back-office."}},{"@type":"Question","name":"How do you ensure customer data never leaves our environment?","acceptedAnswer":{"@type":"Answer","text":"The Forest backend runs inside your infrastructure, alongside your databases. Customer data travels to a provider only at the point where its service is called, and the response is logged back to the case. Data stays in your systems of record."}}]}